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  • Consumer Behaviour

  • Theories of customer satisfaction

  • The multi-store model of memory

  • The importance of customer satisfaction

  • The characteristics of culture

  • Subcultures and neo-tribes

  • Sources of consumer knowledge
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  • Mental Resilience
  • Great Work Habits
  • HR Management
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  • Abuse
  • First Aid
  • Know Your Rights
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  • Apply Customer Service Skills
  • Interact With Customers
  • Time Management
  • Communication Skills
  • Advertising
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  • Income Tax Returns
  • Psychology

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